Communication Clerk (Memorial On Call) Registry/PRN - Flex (2510004010)

Company Name:
Catholic Health Initiatives
Communication Clerk (Memorial On Call) Registry/PRN - Flex (2510004010)-1400010331
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Description
JOB SUMMARY:
The Communication Clerk is responsible for promptly answering the hospital''s incoming phone lines and directing callers to the correct location. They will also be responsible for answering dedicated phone lines for the Memorial Cares Line, Breast Resource Line, and the Physician Referral Line.
The operator must be able to schedule appointments for classes and register calls for various other information lines. They must be familiar with health system programs, procedures and services and answer any questions that may be asked. Computer skills and basic medical knowledge are essential to the position.
Other responsibilities include answering the phones after hours and at lunchtime for more than 100 physician offices, taking messages for them, the hospital, pts. and route them appropriately, depending on the urgency of the call. The operators will overhead page all fire alarms, elevator alarms, and emergency codes for the hospital.
This department operates 24/7 and all holidays. The operators will work shifts as needed including weekends, 2nd and 3rd shifts and holidays.
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Qualifications
MINIMUM QUALIFICATIONS:
Education: High School Education.
Experience: Must have experience in a call center setting and in interacting with the public. Must have basic medical knowledge, keyboarding and computer skills. Must be able to perform under stress, multi-task, and be willing to cross train.
Equipment/Skills: Telephone, fax, computer, Meditech system. Must be able to communicate clearly and effectively.
Additional Responsibilities :
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Adheres to and exhibits our core values:
Reverence : Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
Integrity : Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
Compassion : Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
Excellence : Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
Catholic Health Initiatives and its organizations are Equal Opportunity Employers. CB/
Job: Patient Care Support
Primary Location: TN-Chattanooga-Memorial Hospital
Shift: FLEX
Scheduled Hours per 2-week Pay Period: 0
Weekends Required: Every Other
Status: PRN
Req ID: 1400010331

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