Customer Service/Dispatcher- Sun, Mon, Tues, Wed 7:30 pm to 6:00 am.
3.
0 Chattanooga, TN Chattanooga, TN Full-time Full-time $15.
79 - $18.
57 an hour $15.
79 - $18.
57 an hour 2 days ago 2 days ago 2 days ago What You'll Do:
Responsible for expediting incoming repair-related requests from drivers, associated vendors, and various enterprise-wide entities and communicating outcomes to appropriate partners.
Actions must be performed ensuring the safety of drivers, equipment, and related freight carried.
Receive and address incoming calls via pre-defined call queues and satellite communications.
Review and address email messages and take appropriate actions.
Access OEM websites to review action codes from units and take appropriate steps to resolution.
Maintain constant and concise communication with appropriate groups, including vendors and internal departments, regarding status of repair decisions and related issues.
Ensure all DOT/FMCSA Regulations, Local, State, and U.
S.
Xpress procedures and standards are followed.
Document all occurrences handled using Cetaris Maintenance Software, AS400, and XPM.
Obtain estimates and scrutinize repair costs; authorize repairs and work performed.
Follow up for repair completion and payment.
Ensure all Warranty parts are shipped and tagged to the appropriate terminal.
Code all RCC and WO events appropriately.
Perform other duties as assigned.
Participate in 1 on 1 Coaching and Team Meetings Education High School Diploma, GED, or equivalent experience required.
Technical Diploma from a credited Diesel Program preferred Experience Minimum of 1-year call center and/or customer service experience required.
Minimum of 1 year of mechanical experience preferred Job Type:
Full-time Pay:
$15.
79 - $18.
57 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Schedule:
10 hour shift Day shift Evening shift Overnight shift Application Question(s):
This role in ONSITE only.
Are you will to work onsite?
Experience:
Customer Service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Chattanooga, TN Chattanooga, TN Full-time Full-time $15.
79 - $18.
57 an hour $15.
79 - $18.
57 an hour 2 days ago 2 days ago 2 days ago What You'll Do:
Responsible for expediting incoming repair-related requests from drivers, associated vendors, and various enterprise-wide entities and communicating outcomes to appropriate partners.
Actions must be performed ensuring the safety of drivers, equipment, and related freight carried.
Receive and address incoming calls via pre-defined call queues and satellite communications.
Review and address email messages and take appropriate actions.
Access OEM websites to review action codes from units and take appropriate steps to resolution.
Maintain constant and concise communication with appropriate groups, including vendors and internal departments, regarding status of repair decisions and related issues.
Ensure all DOT/FMCSA Regulations, Local, State, and U.
S.
Xpress procedures and standards are followed.
Document all occurrences handled using Cetaris Maintenance Software, AS400, and XPM.
Obtain estimates and scrutinize repair costs; authorize repairs and work performed.
Follow up for repair completion and payment.
Ensure all Warranty parts are shipped and tagged to the appropriate terminal.
Code all RCC and WO events appropriately.
Perform other duties as assigned.
Participate in 1 on 1 Coaching and Team Meetings Education High School Diploma, GED, or equivalent experience required.
Technical Diploma from a credited Diesel Program preferred Experience Minimum of 1-year call center and/or customer service experience required.
Minimum of 1 year of mechanical experience preferred Job Type:
Full-time Pay:
$15.
79 - $18.
57 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Schedule:
10 hour shift Day shift Evening shift Overnight shift Application Question(s):
This role in ONSITE only.
Are you will to work onsite?
Experience:
Customer Service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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