Full-Time Remote CSR - Must reside in Chattanooga, TN area
Chattanooga, TN Chattanooga, TN Full-time Full-time $14 an hour $14 an hour 13 hours ago 13 hours ago 13 hours ago If interested, please apply at https:
//verida.
clearcompany.
com/careers/jobs/584adb72-7811-724d-1a85-203602d75f6f/apply?source=2516944-CS-34973 SCHEDULE:
This position starts on Monday, July 10th, 2023.
Training is M-F 8:
00 am - 5:
00 pm est for the first 3 weeks, after training the schedule is as follows:
Monday - Friday 9:
00 am - 6:
00 pm est OR Monday - Friday 12:
00 pm - 9:
00 pm est
Summary:
The CSR position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services.
Essential Functions:
Assists callers efficiently and in a polite, courteous, and professional manner at all times.
Conducts appropriate screening and eligibility functions.
Obtains correct information to schedule appropriate modes of transportation.
Maintains current knowledge of local operating transportation policies.
Accurately and effectively uses trip scheduling and dispatch software.
Maintains client, company, and employee confidentiality.
Communicates with facilities and/or providers as necessary to assure efficient transportation services.
Coordination of urgent care and/or discharges with Trip Validation Specialist Keeps Supervisor informed concerning scheduling and/or service delivery problems Completes all required records and reports Effective use of telecommunications systems REQUIRED SKILLS AND ABILITIES Excellent communication skills Basic computer and typing skills Type 30 wpm Customer service experience Able to work in a busy environment Able to work independently or with a team Have a reliable means of transportation QUALIFICATION High School graduate or equivalent Job Type:
Full-time Pay:
$14.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Remote Application Question(s):
Do you reside in the Chattanooga, TN area? Are you available to train for 3 weeks, Monday - Friday from 8:
00 am to 5:
00 pm est?
Experience:
Call center:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
Remote Assists callers efficiently and in a polite, courteous, and professional manner at all times.
Conducts appropriate screening and eligibility functions.
Obtains correct information to schedule appropriate modes of transportation.
Maintains current knowledge of local operating transportation policies.
Accurately and effectively uses trip scheduling and dispatch software.
Maintains client, company, and employee confidentiality.
Communicates with facilities and/or providers as necessary to assure efficient transportation services.
Coordination of urgent care and/or discharges with Trip Validation Specialist Keeps Supervisor informed concerning scheduling and/or service delivery problems Completes all required records and reports Effective use of telecommunications systems Excellent communication skills Basic computer and typing skills Type 30 wpm Customer service experience Able to work in a busy environment Able to work independently or with a team Have a reliable means of transportation High School graduate or equivalent 401(k) Dental insurance Health insurance Paid time off Vision insurance Day shift Monday to Friday Remote Do you reside in the Chattanooga, TN area? Are you available to train for 3 weeks, Monday - Friday from 8:
00 am to 5:
00 pm est? Call center:
1 year (Preferred) Customer service:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
//verida.
clearcompany.
com/careers/jobs/584adb72-7811-724d-1a85-203602d75f6f/apply?source=2516944-CS-34973 SCHEDULE:
This position starts on Monday, July 10th, 2023.
Training is M-F 8:
00 am - 5:
00 pm est for the first 3 weeks, after training the schedule is as follows:
Monday - Friday 9:
00 am - 6:
00 pm est OR Monday - Friday 12:
00 pm - 9:
00 pm est
Summary:
The CSR position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services.
Essential Functions:
Assists callers efficiently and in a polite, courteous, and professional manner at all times.
Conducts appropriate screening and eligibility functions.
Obtains correct information to schedule appropriate modes of transportation.
Maintains current knowledge of local operating transportation policies.
Accurately and effectively uses trip scheduling and dispatch software.
Maintains client, company, and employee confidentiality.
Communicates with facilities and/or providers as necessary to assure efficient transportation services.
Coordination of urgent care and/or discharges with Trip Validation Specialist Keeps Supervisor informed concerning scheduling and/or service delivery problems Completes all required records and reports Effective use of telecommunications systems REQUIRED SKILLS AND ABILITIES Excellent communication skills Basic computer and typing skills Type 30 wpm Customer service experience Able to work in a busy environment Able to work independently or with a team Have a reliable means of transportation QUALIFICATION High School graduate or equivalent Job Type:
Full-time Pay:
$14.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Remote Application Question(s):
Do you reside in the Chattanooga, TN area? Are you available to train for 3 weeks, Monday - Friday from 8:
00 am to 5:
00 pm est?
Experience:
Call center:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
Remote Assists callers efficiently and in a polite, courteous, and professional manner at all times.
Conducts appropriate screening and eligibility functions.
Obtains correct information to schedule appropriate modes of transportation.
Maintains current knowledge of local operating transportation policies.
Accurately and effectively uses trip scheduling and dispatch software.
Maintains client, company, and employee confidentiality.
Communicates with facilities and/or providers as necessary to assure efficient transportation services.
Coordination of urgent care and/or discharges with Trip Validation Specialist Keeps Supervisor informed concerning scheduling and/or service delivery problems Completes all required records and reports Effective use of telecommunications systems Excellent communication skills Basic computer and typing skills Type 30 wpm Customer service experience Able to work in a busy environment Able to work independently or with a team Have a reliable means of transportation High School graduate or equivalent 401(k) Dental insurance Health insurance Paid time off Vision insurance Day shift Monday to Friday Remote Do you reside in the Chattanooga, TN area? Are you available to train for 3 weeks, Monday - Friday from 8:
00 am to 5:
00 pm est? Call center:
1 year (Preferred) Customer service:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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