Network Operations Support Technician
Company Name:
EPB
PURPOSE
Network Operations Support Technician is primarily responsible for providing back-office technical support for field operations.
DUTIES AND RESPONSIBILITIES
Resolve issues from crews working in the field to install and maintain service to customers.
Learn and become proficient with other activities in the department including:
Monitor all aspects of the legacy and GPON network (nodes, headend, video, ONTs, IPCs, substation network.
Initiate proper response for issues that occur on the network.
Resolve calls/issues from customers that cannot be resolved by the technical customer support group in Customer Relations.
Manage networks during periods of planned maintenance.
Monitor and initiate corrective action of EPBs video system.
Communicate with other departments and customers regarding disposition and status of trouble.
Identify and communicate noticeable problem trends and troubleshoot to find solutions.
Must be able to work overtime as needed.
EDUCATION AND EXPEREINCE
Associates Degree in a related technical filed is preferred. Must have strong computer skills including experience with hardware and with software including Windows, Internet Explorer, and Microsoft Office Products. Must have the capability to learn and become proficient in other business software systems utilized at EPB. Must be task-focused and capable of accepting interruptions, prioritizing changes, and completing tasks in a timely and detail oriented manner. Excellent analytical, troubleshooting, problem solving skills required.
ENVIRONMENTAL FACTORS and PHYSICAL REQUIREMENTS
Ability to work day and night including weekends. Must be able to sit, stand, walk, talk, and communicate effectively for long hours in a call center type of environment. Includes a lot of written and verbal communication via computer and telephone. Also, must follow established safety practices and procedures.Estimated Salary: $20 to $28 per hour based on qualifications.
EPB
PURPOSE
Network Operations Support Technician is primarily responsible for providing back-office technical support for field operations.
DUTIES AND RESPONSIBILITIES
Resolve issues from crews working in the field to install and maintain service to customers.
Learn and become proficient with other activities in the department including:
Monitor all aspects of the legacy and GPON network (nodes, headend, video, ONTs, IPCs, substation network.
Initiate proper response for issues that occur on the network.
Resolve calls/issues from customers that cannot be resolved by the technical customer support group in Customer Relations.
Manage networks during periods of planned maintenance.
Monitor and initiate corrective action of EPBs video system.
Communicate with other departments and customers regarding disposition and status of trouble.
Identify and communicate noticeable problem trends and troubleshoot to find solutions.
Must be able to work overtime as needed.
EDUCATION AND EXPEREINCE
Associates Degree in a related technical filed is preferred. Must have strong computer skills including experience with hardware and with software including Windows, Internet Explorer, and Microsoft Office Products. Must have the capability to learn and become proficient in other business software systems utilized at EPB. Must be task-focused and capable of accepting interruptions, prioritizing changes, and completing tasks in a timely and detail oriented manner. Excellent analytical, troubleshooting, problem solving skills required.
ENVIRONMENTAL FACTORS and PHYSICAL REQUIREMENTS
Ability to work day and night including weekends. Must be able to sit, stand, walk, talk, and communicate effectively for long hours in a call center type of environment. Includes a lot of written and verbal communication via computer and telephone. Also, must follow established safety practices and procedures.Estimated Salary: $20 to $28 per hour based on qualifications.
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